There are a number of reasons that a drive may not mount correctly. For instance, the disk may have been shut down improperly or may have suffered hardware failure.
Please Use the following steps to troubleshoot the problem:
- Shut down your system and turn off power to all devices.
- Disconnect all external devices
- If possible, use the original cable provided with your MicroNet device or a known good cable to connect the drive directly to the port on your computer.
- Turn on the drive. If you do not hear and feel the drive spin up when you connect the power, the drive may need to be replaced. Please open a trouble ticket here: http://www.fantomdrives.freshdesk.com
- Turn on your computer.
- If the drive appears on the desktop (Mac) or in My Computer (Windows), perform any functionality tests you wish to perform. If not, and you have verified that the port on your computer and the drive’s data cable are working, please open a trouble ticket here: http://www.fantomdrives.freshdesk.com