Fantom Drives Helpdesk

FAQ 29

• I emailed support but never got a response. How soon should I expect an answer?
• Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?
• Can I leave my external data storage device on all the time, or should I turn it off when not in use?
• Can I use both ports at the same time, eg esata on my DVR & USB on my computer?
• Can you recommend a backup solution?

View all 29

Host Connection 6

• Can I boot from my MicroNet device?
• Can I connect firewire storage along with my firewire capture device?
• Do Fantom USB 3.0 drives require a direct-to-host connection or can I use my hub?
• I'm having trouble seeing my eSATA device
• I'm trying to install the PCI-Express eSATA card in my Dell Poweredge 2450 (or other brand of Intel 5000 based server) but the card is not seen by my system.

View all 6

Mac Related 10

• Disk Utility does not display my drives (Mac)
• How do I format my disk drive for use on MacOS X?
• I can't safely remove my Fantom Drives disk. When I try, I get the message “The disk "my disk” is in use and could not be ejected. Try quitting applications and try again." What can I do?
• I have a disk I use on my PC. When I connect it to my mac, it's showing up "read only".
• I'm trying to copy files to/from FAT32 volumes or network shares, and it keeps failing.

View all 10

Windows Related 10

• After I connected the Drive to my PC, I got the following alert message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub.” What does this mean?
• Does my MicroNet USB device work with [software product x]?
• How do I enable/disable disk spindown (sleep mode) at idle?
• How do I format my disk drive for use on Windows 8
• How do I format my disk drive for use on Windows Vista/7?

View all 10