FAQ
All support queries are answered within one to two business days. If you have not received an email following that time, our correspondence may be flagged as...
Mon, 10 Apr, 2017 at 11:23 AM
All MicroNet / Fantom Drives products are compatible with DVRs capable of addressing external disks over their respective interface. For example, our G-Forc...
Thu, 6 Jul, 2017 at 9:20 AM
Hard disks are designed with the express intention that they will be left on 24/7, but there is no particular reason that you should leave the drive on all ...
Mon, 10 Apr, 2017 at 11:26 AM
Direct attached devices such as eSATA+USB disk drives are not designed to address more then one connection (initiator) at a time. Since the disks have no ...
Mon, 10 Apr, 2017 at 11:26 AM
Backup, as a function, may have various implications that have different priorities in your expectation of initial performance, ease of recovery, availabilit...
Mon, 10 Apr, 2017 at 11:27 AM
Data recovery is a highly specialized field requiring advanced technology that we do not have. If data recovery is desired, we advise that you contact an es...
Mon, 10 Apr, 2017 at 11:28 AM
Most direct attach disks do not require firmware updates and will not require any for normal operation. If there are firmware updates, you will be able to f...
Mon, 10 Apr, 2017 at 11:29 AM
Micronet/Fantom Drives will honor warranty associated with the disk drive you purchased from a authorized reseller or distributor, that was sent for data re...
Mon, 10 Apr, 2017 at 11:29 AM
The default file system on some of our drives is FAT32, which has a maximum file size of 4GB. To copy larger files, please reformat the volume using MacOS E...
Mon, 10 Apr, 2017 at 11:29 AM
Modern disks drives have a diagnostic on board processor that monitors the disk during operation and records various diagnostic values including any detecte...
Mon, 10 Apr, 2017 at 11:30 AM