FAQ

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?
Disk drive manufacturers use the base 10-gigabyte measurement, which defines a GByte as 1000 x 1000 x 1000. Some operating systems report disk capacity usin...
Mon, 10 Apr, 2017 at 12:43 PM
What do I do when files are missing or corrupted?
Some data corruption is unavoidable on hard disks. Most commonly this is due to power outages and improper hard disk disconnection. We suggest that you run y...
Mon, 10 Apr, 2017 at 12:43 PM
What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?
Since the Fantom Drives product is a non volatile disk mechanism, a power failure in and of itself should not result in any data loss except any data that w...
Mon, 10 Apr, 2017 at 12:43 PM
What is a Security Lock Slot for?
Some Fantom Drives and Micronet product have a security lock slot on the back of the unit. This slot is compatible with K-Slot security devices. A Kensington...
Mon, 10 Apr, 2017 at 12:55 PM
What is the power supply that came with my product? Where can I get a replacement?
The majority of single disk models sold since 2008 (Including all GForce and Greendrive branded models) require a single voltage, barrel-type connector power...
Mon, 10 Apr, 2017 at 12:56 PM
What is the rotational rate (RPM) of my MicroNet / Fantom Drives product? Why should I care about this specification?
Micronet/Fantom Drives has multiple storage products. Some list the rotational velocity as part of the specification, and some do not. We do so in order to ...
Mon, 10 Apr, 2017 at 12:57 PM
What is the warranty period for my external data storage device?
MicroNet and Fantom Drives have a standard one-year limited warranty on all products unless otherwise specified. For warranty information on a specific prod...
Mon, 10 Apr, 2017 at 12:57 PM
What make/model of disk mechanisms do you use in MicroNet/Fantom Drives products?
MicroNet / Fantom Drives uses only the highest quality disk drives from top-tier hard disk manufacturers such as: Western Digital, Seagate, Hitachi, and S...
Mon, 10 Apr, 2017 at 12:57 PM
Where can I find the driver download for my fantom drives external disk?
There are no drivers necessary for operating Fantom Drives on all supported host platforms, including Windows XP and newer, Mac OS X 10.2 and newer. All the...
Mon, 10 Apr, 2017 at 12:57 PM