FAQ

How do I repartition the disk without losing data?
Repartitioning disks to change the partition map (to make multiple partitions or merge multiple partitions into a larger single partition) requires the use ...
Mon, 10 Apr, 2017 at 11:30 AM
I get the message " Drive needs to be formatted" when trying to access my external drive, which has been formatted and had data on it. What do I do?
Your symptoms are consistent with data corruption, or a drive that has been reformatting with a different file system on another operating system.  Do you ne...
Mon, 10 Apr, 2017 at 11:31 AM
I heard that disk drive manufacturer "X" makes the best/worst disks! Can I have a Fantom Drives product with/without this manufacturer's disk mechanism?
All disk mechanisms used in Micronet/Fantom Drives products are qualified based on a rigorous testing process for performance, compatibility, and durability...
Mon, 10 Apr, 2017 at 11:32 AM
If my Fantom storage device compatible with 64-bit operating systems? Can I use it with both 32 bit and 64 bit hosts?
The "bits" of an operating system determine the length of the words it uses for interprocess communication. The file system organization of a disk...
Mon, 10 Apr, 2017 at 11:32 AM
Is my Fantom Drive USB/eSATA product compatible with TiVo? How do I use it?
Yes! Your Fantom Drives is compatible with TiVo with the following caveats: 1. We are aware that our drives may be successfully used with Tivo branded hard...
Mon, 10 Apr, 2017 at 11:33 AM
It is possible to "Upgrade" the disks in my unit to more capacity by installing larger drives?
The Fantom Drives terms of warranty explicitly disclaim any tampering to the product including opening the case, and replacing any component inside the chas...
Mon, 10 Apr, 2017 at 11:33 AM
My disk is nowhere near as fast as the speed claimed on the box! What gives?
The marketing materials describing transfer rates refer to the speed of the bus, not the disk itself. The following are the nominal transfer rates of each...
Mon, 10 Apr, 2017 at 12:40 PM
My Drive was working fine yesterday but now it’s gone!
There are a number of reasons that a drive may not mount correctly. For instance, the disk may have been shut down improperly or may have suffered hardware ...
Mon, 10 Apr, 2017 at 12:41 PM
My Fantom Drives disk feels hot to the touch. Is that normal?
The disk drive is designed to vent excess heat through the aluminum shell, which can and should become warm to the touch. The temperature should be about 20...
Mon, 10 Apr, 2017 at 12:42 PM
My MicroNet / Fantom Drives device won’t power up.
Make sure the drive is plugged in and is receiving power. On many models the power adapter has a power light, which will light up when connected to a live re...
Mon, 10 Apr, 2017 at 12:43 PM