Fantom Drives Helpdesk

FAQ 29

• I emailed support but never got a response. How soon should I expect an answer?
• Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?
• Can I leave my external data storage device on all the time, or should I turn it off when not in use?
• Can I use both ports at the same time, eg esata on my DVR & USB on my computer?
• Can you recommend a backup solution?

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Host Connection 6

• Can I boot from my MicroNet device?
• Can I connect firewire storage along with my firewire capture device?
• Do Fantom USB 3.0 drives require a direct-to-host connection or can I use my hub?
• I'm having trouble seeing my eSATA device
• I'm trying to install the PCI-Express eSATA card in my Dell Poweredge 2450 (or other brand of Intel 5000 based server) but the card is not seen by my system.

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Mac Related 10

• Disk Utility does not display my drives (Mac)
• How do I format my disk drive for use on MacOS X?
• I can't safely remove my Fantom Drives disk. When I try, I get the message “The disk "my disk” is in use and could not be ejected. Try quitting applications and try again." What can I do?
• I have a disk I use on my PC. When I connect it to my mac, it's showing up "read only".
• I'm trying to copy files to/from FAT32 volumes or network shares, and it keeps failing.

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Windows Related 10

• After I connected the Drive to my PC, I got the following alert message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub.” What does this mean?
• Does my MicroNet USB device work with [software product x]?
• How do I enable/disable disk spindown (sleep mode) at idle?
• How do I format my disk drive for use on Windows 8
• How do I format my disk drive for use on Windows Vista/7?

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PS4 Upgrade Kits 3

• I get an error "Update File Cannot Be Read"
• Instructions say to back up all data on the usb stick but that's only 8,16, 32GB...
• Does this kit work for the PS4 Slim and Pro?

General 1

• Formatting 1TB and Larger Volumes on MacOS X

PlayStation 4 Upgrade Kit 3

• PlayStation 4 Upgrade Kit Manual
• PlayStation 4 SSHD Upgrade Kit Manual
• PlayStation 4 Portable Game Drive Manual

External Hard Drives 14

• Fantom Drives G-Force 3 MegaDisk USB 3.0/2.0 External Storage System
• Fantom Drives GreenDrive 3 USB3 II eSATA/USB 2.0
• Fantom Drives GreenDrive II eSATA/USB 2.0 Hard Drive
• Fantom Drives GreenDrive eSATA/USB 2.0 Hard Drive
• Fantom Drives GreenDrive Quad Interface Hard Drive

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Disk Arrays - Desktop 19

• RAIDBank5 Manual
• RAIDBank5 Quick Start Guide
• DataDock II Quad Interface Dual Drive RAID Manual
• Genesis V Tower 8 Bay SCSI to SATA II RAID
• MicroNet's MaxNAS RAID with iSCSI Manual

View all 19

Disk Arrays - Rackmount 8

• MicroNet's MaxNAS 4R 4-Bay Rackmount RAID
• MicroNet's MaxNAS 8R 8-Bay Rackmount RAID
• Genesis Dual 3U RAID
• Genesis V 3U 16 Bay Fibre to SATA II RAID
• Genesis V 3U 16 Bay SAS to SAS/SATA RAID

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Network Attached Storage (NAS) 5

• MicroNet's MaxNAS RAID with iSCSI Manual
• MicroNet's MaxNAS RAID with iSCSI Quick Install Guide
• MicroNet's Platinum NAS
• MicroNet's Platinum NAS Plus
• Fantom Drive's G-Force MegaDisk NAS

Netbook Mate 1

• Fantom Drives Netbook Mate Docking Station/Hard Drive

Optical Drives 2

• Fantom Drives Premier 20X Dual Layer DVD+RW
• Fantom Drives 4.7/9.4GB Premier USB 2.0 DVD-RAM

Xbox Storage Hub 1

• Xbox Storage Hub Manual